The support you need when you need it

Polypipe Underfloor Heating systems are advanced, reliable and provide your home with years of controllable comfort. However, to ensure your system continues to provide quality, cost-effective heating, we have helpful links and contact details to help keep it running as it should. Whether you need to register your warranty, make a claim, require technical support or even download a guide on how to set up your controls – you’ll find everything you need right here

Technical help

From setting up your controls to resolving technical issues, our Technical Team can help. Fully trained personnel are on hand to help you get your heating back on track. Simply call the Team on 01709 77 22 00.

Setting up your warranty or making a claim

Your Polypipe Underfloor Heating warranty is an important document; it’s your guarantee against defects in materials or manufacture for the next 50 years. Your Polypipe Underfloor Heating Installer would ordinarily register your warranty on your behalf, however, if this isn’t the case, you can register your warranty here using our easy-to-register form.

Register now

If you need to make a claim under the Polypipe Underfloor Heating warranty, you can do that here. You’ll be directed to your dedicated Project Consultant, who’ll be happy to help you.

Alternatively, you can call on 01709 77 27 99, or email us at

Guides that make things simple

Whether you need to pair your Smart device with your new Smart Controls, require information on how to set them up through a wireless network or would like installation instructions for your Smart Wet Room Thermostat, our useful guides can show you how. Simply visit our Information Hub.

Visit Information Hub

* All calls and emails are monitored Monday to Friday 9am - 5pm.

Why Polypipe Underfloor Heating? Find out more

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